About Us

I've had an affinity for animals since I can remember. I grew up surrounded by dogs, cats, horses, guinea pigs, ducks, chickens and many other animals. I was lucky to have always had dogs in the family, and like a lot of us, I always felt particularly close to them.

After several years working in the pet industry while attending university, my love of all things pet related had so much gravity to it that I began thinking about how I could blend my marketing and business skills with my love for animals.

During my final year at university I acquired a fur kid of my own - 'Buddha', whom I absolutely adored and obsessed over. My love for Buddha pushed me further to explore and learn more about being a good 'Mum', and I began to research more and more about different ways of enriching our pets lives. As I completed my double degree in Business Marketing and Human Resources, I couldn't help but think that working with animals and helping other people learn more about their pets was where I was meant to be.

When I finished my degree I immediately put aside any other ambition and set about opening a new kind of pet store - one that Brisbane had yet to see. I wanted to create a place where people who adored their pets as if they were family could come to find friendly advice, beautiful products and services - and to basically obsess and gush over their pets freely and without judgment!

The Pet Pad first opened our doors in 2004 in Brunswick Street New Farm operating a Boutique style retail shop with unique products. We quickly expanded our business to include grooming and a small amount of 'daycare' to special customers.

The demand for day care for fur kids grew quickly, and forced us to relocate to our second premises in Newstead, then again in 2019 to our current premises at 79 Doggett Street Newstead. This allowed us to offer a bigger, better daycare, grooming and retail to our local area and beyond.

The Pet Pad prides itself on responsiveness to client needs and holds customer service standards in the highest esteem. We are committed to making and your beloved pet feel happy, safe and satisfied with the services we provide. We are a 100% family owned business we support local small business because we believe we are part of a community.

I was destined to (and am so lucky to have) ended up working with what I love.

Our philosophy is simple: Your pet is part of your family and as such deserves the very best care, love and support we can provide.

Every day our pets give us joy, and we are here to make sure that when you trust us with your fur family we wi;; provide a happy and safe place for them. We continually source new and exciting products and ideas from around the world to find ways to give your pet some extra comfort, here and at home.

We can't wait to meet you and your fur kid and welcome them to The Pet Pad family! 

- ❤️ Emma Turner & the team at The Pet Pad

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